Shipping policy
At HB Apparel and Printing, we work to process and ship orders as quickly as possible while maintaining the quality of every item.
Order Processing
Most orders are prepared and processed within 2–5 business days before shipment.
Because some products are printed or made to order, processing times may vary depending on the item, order volume, and customization requirements.
Business days do not include weekends or holidays.
Shipping Times
Estimated delivery time begins after your order has been processed and shipped.
Typical U.S. delivery times are approximately:
- Standard shipping: 3–7 business days after shipment
- Delivery times may vary depending on destination, carrier delays, weather, holidays, or other circumstances outside our control.
Any shipping estimate shown during checkout is an estimate and is not a guaranteed delivery date.
Shipping Rates
Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.
Free shipping promotions may be available from time to time and are subject to the conditions stated with the promotion.
Order Tracking
When tracking is available, you will receive a shipping confirmation with your tracking information after your order ships.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your address, contact us immediately at hbapparelprint@gmail.com.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has entered production or has been shipped.
Additional shipping charges may apply if an order must be resent due to an incorrect or incomplete address.
Lost, Delayed, or Missing Packages
Carrier delays can occasionally occur.
If your package appears significantly delayed or the tracking indicates it may be lost, please contact us at hbapparelprint@gmail.com, and we will assist you in reviewing the shipment.
If tracking shows your package as delivered but you cannot find it, please first:
- Check around the delivery location
- Ask household members or neighbors
- Contact the shipping carrier or local delivery office
We will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed as successfully delivered to the address provided at checkout.
Damaged Packages
If your product arrives damaged or defective, please contact us as soon as possible at hbapparelprint@gmail.com with your order number and clear photographs of the item and packaging.
Please refer to our Return and Refund Policy for additional information.
Multiple Shipments
Depending on the products ordered and where they are produced, items from the same order may occasionally arrive in separate packages.
If this occurs, you may receive more than one tracking number.
International Shipping
International shipping availability, costs, delivery times, customs duties, taxes, and import fees may vary by destination.
Customers are responsible for any customs duties, taxes, or import charges imposed by the destination country unless otherwise stated at checkout.
Contact
For questions about shipping or your order, contact:
HB Apparel and Printing
Website: wearhb.com
Email: hbapparelprint@gmail.com
Shipping times and carrier services may be updated from time to time as our fulfillment options change.