Help Center
Frequently Asked Questions
Quick answers for sizing, care, custom printing, orders, shipping, tracking, returns, and exchanges.
Products and Sizing
What sizes do you offer? Available sizes vary by product and garment style.
How do I choose the right size? Review the Size Guide and any product-specific chart before ordering.
Are all shirts the same fit? No. Fit can vary by brand, cut, and garment type.
What materials are the shirts made from? Materials vary by product. Review each product description for garment details.
Washing and Care
Turn printed T-shirts inside out, wash cold with mild detergent and similar colors, use a gentle cycle, do not bleach, tumble dry low or hang dry, do not iron directly on the print, and follow the garment label instructions.
Proper care helps preserve print quality. Normal wear, washing habits, and garment type may affect long-term appearance.
Custom Printing
HB Apparel offers custom printing using DTF — Direct-to-Film printing. Customers may submit artwork, and design adjustment may be available depending on the project.
Minimum order quantity should be configured by the merchant. Custom timelines depend on artwork approval, payment, garment availability, and production requirements.
Orders and Payment
Order changes or cancellations may be possible only before processing or production begins. Custom orders normally cannot be changed after production starts. Accepted payment methods appear at checkout.
Shipping and Tracking
Shipping timelines depend on processing time and the selected checkout method. Customers receive tracking information by email once an order ships. Tracking may take 24–48 hours to update.
Returns and Exchanges
Eligible standard T-shirts may qualify for return or exchange under the Returns & Exchanges policy. Custom T-shirts are final sale unless damaged, defective, misprinted, or incorrect because of an HB Apparel production error.