Refund policy
At HB Apparel and Printing, we want you to be happy with your purchase from wearhb.com. Because many of our products are printed or made to order, return eligibility depends on the product type and the reason for the return.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at hbapparelprint@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the product and the problem
Once the issue is reviewed and approved, we may provide a replacement or refund at no additional cost to you.
Please do not return a damaged, defective, misprinted, or incorrect item unless we provide return instructions.
Custom, Personalized, and Made-to-Order Products
Custom, personalized, and made-to-order products are created specifically for each customer.
Because of this, these products are generally not eligible for returns or exchanges due to a change of mind, incorrect size selection, color preference, product variation selection, or other buyer preferences.
If a custom, personalized, or made-to-order item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery, and we will work with you to resolve the issue.
Non-Custom Products
Eligible non-custom products may be requested for return within 30 days of delivery.
To be eligible for consideration, the product must generally be:
- Unworn
- Unwashed
- Unused
- In its original condition
- Returned with original tags or packaging, when applicable
Please contact us before returning any item.
Do not send a product back without first receiving return authorization and return instructions from HB Apparel and Printing.
Customers are generally responsible for return shipping costs for approved non-defective returns.
If an item is damaged, defective, misprinted, or incorrect, we will provide instructions for resolving the issue and may cover applicable return or replacement costs.
Size and Color Selection
Please carefully review the product description, sizing information, available colors, and product options before placing your order.
Because many of our products are produced on demand, we generally cannot provide free replacements, exchanges, or refunds when:
- The wrong size was selected
- The wrong color was selected
- The wrong product variation was selected
- The customer changes their mind after production begins
Product colors may also appear slightly different depending on screen settings, printing processes, garment materials, and manufacturing variations.
Order Changes and Cancellations
If you need to change or cancel an order, contact us immediately at hbapparelprint@gmail.com.
We will make reasonable efforts to accommodate your request.
However, because orders may enter production shortly after they are placed, changes or cancellations cannot be guaranteed once production has started.
If an order has already entered production or has shipped, it may no longer be eligible for cancellation.
Sale and Final-Sale Items
Products specifically marked Final Sale are not eligible for return or exchange due to buyer preference.
However, if a Final Sale item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.
Refunds
If a refund is approved, it will normally be issued to the original payment method.
Once a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally nonrefundable unless the order arrives damaged, defective, misprinted, or incorrect.
We reserve the right to deny a refund if a returned item does not meet the eligibility requirements outlined in this policy.
Exchanges
Because many of our products are printed or produced on demand, we generally do not offer standard exchanges for:
- Incorrect size selection
- Incorrect color selection
- Incorrect variation selection
- Change of mind
If you receive a damaged, defective, misprinted, or incorrect item, contact us within 30 days of delivery, and we will determine the appropriate replacement or refund solution.
Lost or Missing Packages
If tracking information indicates that your package is lost or has not arrived within the expected delivery period, please contact us at hbapparelprint@gmail.com.
If tracking shows the package as delivered but you cannot locate it, please first:
- Check around the delivery location
- Ask household members
- Check with neighbors
- Contact the shipping carrier
- Contact your local delivery office when appropriate
We will assist where reasonably possible.
HB Apparel and Printing is not responsible for delays or delivery problems resulting from an incorrect or incomplete shipping address supplied by the customer.
Return Shipping
Please contact us before sending any return.
Approved returns must be sent according to the return instructions provided by HB Apparel and Printing.
Customers may be responsible for return shipping costs for non-defective returns.
We are not responsible for products returned without prior authorization or sent to an incorrect return address.
Return Condition
Returned products must be received in the condition required under this policy.
Items that show signs of wear, washing, use, damage caused after delivery, or alteration may not qualify for a refund.
Contact Us
If you have questions regarding a return, refund, replacement, cancellation, or order issue, contact:
HB Apparel and Printing
Website: wearhb.com
Email: hbapparelprint@gmail.com
When contacting us about an order, please include your order number and the email address you used to place the order.
Your Legal Rights
Nothing in this policy is intended to limit or exclude any rights that customers may have under applicable consumer protection laws.