Refund policy

Refund & Return Policy

HB Apparel and Printing | wearhb.com

At HB Apparel and Printing, we want every customer to receive the correct product in good condition. Because our store offers print-on-demand apparel, personalized products, and other merchandise, return eligibility depends on how the item is produced and the reason for the request.

Please review this policy, product descriptions, available sizes, colors, and design options before placing your order.

1. Print-on-Demand Apparel

We print many of our T-shirts, long-sleeve shirts, hoodies, and other apparel products individually after a customer places an order.

This includes standard graphic designs displayed on our website. Although these designs aren't personalized, we produce the garments to fulfill each order rather than pull from preprinted inventory.

For print-on-demand products, we do not accept voluntary returns, exchanges, or refunds for:

Change of mind or buyer's remorse
Ordering the wrong size or color
Selecting the wrong product variation
Preferring a different design or style
No longer needing the item

This restriction does not apply to products that arrive damaged, defective, misprinted, or incorrect, or where a remedy is required by applicable law.

2. Custom and Personalized Products

We produce personalized apparel, custom artwork, team orders, and products with customer-requested names, numbers, photographs, or other modifications to the customer's specifications.

These products are not eligible for voluntary returns or exchanges based on customer preference or ordering mistakes.

If an item is defective, incorrectly produced, damaged, or does not match the approved specifications, we will review the issue and provide an appropriate remedy.

3. Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 days of delivery at hbapparelprint@gmail.com.

Include:

Your order number
A description of the problem
Clear photographs of the item and the issue

After reviewing the request, we will provide an appropriate remedy, which may include a replacement, refund, or another solution required by applicable law.

Customers will not be charged return shipping or replacement costs when HB Apparel confirms a production defect or fulfillment error and a return is required.

Please do not send an item back until you receive return instructions.

The 30-day reporting period does not limit any rights or remedies available under applicable law.

4. Ready-Made, Non-Custom Products

Certain products may be sold from existing, finished inventory rather than produced after ordering.

Unless a product is identified as final sale or subject to a different disclosed policy, eligible ready-made, non-custom products may be requested for return within 30 days of delivery.

To qualify for a voluntary return, the product generally must be unworn, unwashed, unused, and in its original condition, with original packaging or tags where applicable.

Customers are responsible for return shipping on approved non-defective returns unless otherwise stated.

5. Size, Color, and Design Selection

Customers are responsible for reviewing sizing charts, garment measurements, product descriptions, and available options before ordering.

Print-on-demand products generally cannot be returned or exchanged because the customer selected an incorrect size, color, or design.

Minor differences in screen colors, garment material, or normal printing appearance do not automatically constitute a defect. However, we will review material discrepancies, incorrect printing, or products that do not match their descriptions.

6. Exchanges

We do not offer standard exchanges for print-on-demand or personalized products due to changes in size, color, style, or customer preference.

If an item arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery so that we can determine the appropriate remedy.

7. Order Changes and Cancellations

Because production may begin shortly after purchase, changes or cancellations are not guaranteed once processing or production has started.

Any cancellation or refund rights required by applicable law remain in effect.

8. Sale and Final-Sale Products

Items clearly marked Final Sale are not eligible for voluntary returns or exchanges due to buyer preference.

This does not affect remedies for defective, damaged, incorrectly supplied, or materially misdescribed products.

9. Refunds

Approved refunds will normally be issued to the original payment method.

We aim to process approved refunds within 5-10 business days after approval or completion of any necessary inspection. Financial institutions may require additional time to post the funds.

Original shipping charges may be nonrefundable for approved voluntary returns of non-defective products. Shipping-charge refunds for defective or incorrect orders will be handled as required by applicable law.

10. Return Shipping

Contact HB Apparel and Printing before shipping any return.

For approved returns of non-defective ready-made merchandise, customers are generally responsible for return shipping.

For confirmed defective, damaged, misprinted, or incorrectly supplied products, we will provide instructions and cover required return shipping costs.

Please use the return address provided in your authorization instructions, rather than sending items directly to the address on the shipping label.

11. Lost or Missing Packages

If a package has not arrived by its expected delivery date, please contact us with your order information.

If tracking shows a package as delivered, we may ask you to check with household members, neighbors, the delivery location, and the shipping carrier while we investigate.

We will review delivery problems and provide any remedy required under applicable law.

12. Contact Us

HB Apparel and Printing

Website: https://wearhb.com

Email: hbapparelprint@gmail.com

When contacting us, include your order number and the email address used for the purchase.

13. Your Legal Rights

Nothing in this policy excludes or limits consumer rights, statutory warranties, or remedies that cannot lawfully be excluded.

Where applicable law provides greater protection, that law will apply.

This policy applies to orders placed after the updated policy takes effect, subject to applicable law. Earlier orders remain subject to the terms communicated at purchase and any applicable legal rights.