Customer Support

Returns & Exchanges

We want you to be happy with your HB Apparel purchase. Please review the policy below before requesting a return or exchange.

Print-on-Demand, Custom & Personalized Products

Many HB Apparel products, including standard graphic T-shirts, hoodies, and long-sleeve shirts, are printed only after you place an order.

Because these items are made on demand, we do not accept voluntary returns or exchanges for changes of mind, incorrect size selection, color preference, or other customer ordering mistakes.

This also applies to personalized apparel, custom artwork, and made-to-order team merchandise.

Damaged, defective, misprinted, or incorrect items: Please contact us within 30 days of delivery with your order number, a description of the issue, and clear photographs. We will review the issue and provide an appropriate replacement, refund, or other remedy.

HB Apparel covers required return shipping costs for confirmed production defects or fulfillment errors.

Nothing in this policy limits your rights under applicable consumer-protection laws.

Return Window

Eligible ready-made, non-custom products may be returned within 30 days of delivery. Standard-design print-on-demand apparel and personalized merchandise are not eligible for voluntary returns or exchanges.

If an item arrives damaged, defective, misprinted, or incorrect, please contact HB Apparel within 30 days of delivery. This reporting period does not limit rights under applicable law.

Return Eligibility

For voluntary returns, eligible ready-made items must be unworn, unused, unwashed, and in their original condition, with original packaging or tags when applicable.

Standard print-on-demand shirts, hoodies, and other made-to-order products are not eligible for returns due to size selection, color preference, or change of mind.

Custom and Personalized Products

Print-on-demand apparel, personalized products, custom artwork, and made-to-order team merchandise are produced after an order is placed.

We do not accept voluntary returns or exchanges for customer ordering mistakes or preference changes.

Damaged, defective, misprinted, or incorrectly supplied products remain eligible for appropriate remedies. Please report problems within 30 days of delivery. Applicable statutory rights remain protected.

Exchanges

Voluntary size or color exchanges are available only for eligible ready-made products, subject to availability.

Print-on-demand and personalized products are not eligible for exchanges due to customer preference or incorrect size selection.

Return Shipping

Customers generally pay return shipping for approved voluntary returns of non-defective ready-made merchandise.

For confirmed production defects, damage, misprints, or fulfillment errors, HB Apparel will cover required return shipping costs.

Damaged or Incorrect Orders

Contact hbapparelprint@gmail.com within 30 days of delivery.

Include your order number, a description of the problem, and clear product photographs.

We will review your request and provide an appropriate replacement, refund, or other remedy. The reporting window does not limit rights under applicable law.

Refund Timing

Approved refunds are normally processed within 5–10 business days after approval or completion of any required inspection. Banks and payment providers may require additional time to post the funds.

Final Sale

Final-sale products are not eligible for voluntary returns or exchanges due to customer preference.

This includes applicable print-on-demand and personalized products, clearly marked final-sale merchandise, and gift cards where legally permitted.

Final-sale restrictions do not eliminate any remedies required by applicable law.