Shipping Support
Shipping & Delivery
Review processing timelines, checkout shipping options, tracking guidance, and delivery support details.
Order Processing
Standard in-stock orders typically process within 2–5 business days. Custom or made-to-order products typically require 5–10 business days before shipping.
Processing excludes weekends, holidays, transit time, and delays caused by missing artwork or approval.
Shipping Methods
Available shipping methods appear at checkout. Carrier examples may include USPS, UPS, FedEx, or other approved carriers when configured by the merchant.
Estimated Delivery
Standard US shipping is generally estimated at 3–7 business days after fulfillment. Expedited shipping depends on the selected checkout method. International delivery estimates should be configured by the merchant before publishing.
Delivery estimates are not guaranteed.
Shipping Costs
Shipping is calculated at checkout. Free shipping may apply when the store threshold is met. Eligibility may depend on destination and method.
Order Tracking
Customers receive a shipping-confirmation email with a tracking number, tracking link, and order-status link. Tracking may take 24–48 hours to update after shipment.
Incorrect Address
Customers are responsible for entering accurate shipping addresses. Contact HB Apparel immediately if a correction is needed. Address changes cannot be guaranteed after processing begins, and reshipping fees may apply when a package is returned.
Lost, Delayed, or Stolen Packages
If a package is delayed or marked delivered but missing, check the delivery area, ask household members, check with neighbors, check a building office or mailroom, contact the carrier, and then contact HB Apparel for assistance.
HB Apparel does not promise reimbursement for theft after confirmed delivery.
International Orders
When international shipping is enabled, customers may be responsible for duties, taxes, brokerage charges, and local fees required by the destination country.